Deposit and Withdrawal Conditions
After creating an account, you can access your payment preferences through our User Centre.
Specific procedures:
Simply log in to your User Centre and click on the green “Deposit” button on the left of the
interface.
Step 1: Select the account you’d like to deposit into as the system prompts.
Step 2: Select the payment method by using the button on the right of the payment method table.
Step 3: Enter the amount you’d like to deposit into your account.
The system may prompt you to enter the currency of the deposit you’d like to use or other options. EBC
accounts provide various base currency options, including the most commonly used CNY, USD, GBP, and
EUR.
Please carefully read all of the instructions and terms and conditions. If you agree, make sure to
check the box that says “I have read all instructions and agree to the terms and conditions of payment
operations."
If you fail to deposit using your debit card, please try again, while checking if:
– You have entered your card information correctly.
– You are using a valid (not expired) card.
– You have sufficient funds on your card.
– If there are no issues with the above and you still fail to deposit, your card-issuing bank may not
authorise payments from your card.
In that case, please use another card or any other payment method available in your trading account.
Our accounts department processes fund withdrawal requests daily, so you can make your withdrawal
request at any time. Withdrawn funds will be transferred to your specified bank account. If the
transfer fails, the funds will be returned to your trading account wallet.
Please note
that the actual
processing time of wire transfers may vary depending on the processing banks. Please consult your bank
for more details. Please ensure that the ratio of prepaid deposit, after deducting withdrawn funds
while holding positions, remains over 200%. Otherwise, we cannot process your fund withdrawal request.
EBC does not charge any transaction fees for using our deposit and withdrawal methods. However, some
costs may be incurred for payments made to or from certain international banking institutions, which
are beyond our control. Additionally, please note that your bank may treat the payment to EBC as a
cash advance and may charge you according to their cash advance rules.
No, EBC does not accept third-party payments. Please ensure that all deposits into your trading
account are made from your own account. If the holder of a trading account is part of a joint account,
payments from the joint account will be accepted.
If we suspect that the funds are
provided by a third
party, we reserve the right to refund the remitter’s money, freeze your account, and suspend your
application until the identity and source of the funds are verified.
We reserve the right to
freeze
your account, and you will not be allowed to withdraw funds until verification is complete. EBC does
not accept fund withdrawals to third-party bank accounts. If there is any special situation, please
contact us.
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